FAQs

Please find the Frequently Asked Questions pertaining to Bacha Coffee, our products and global locations below. If you cannot find the answer to your question here, we invite you to contact us by email at CustomerCare@bachacoffee.com

Online purchases

Our Coffee Rooms & Boutiques

Our Products

Do I need to set up an account to place an order?

Yes, you will need to register an account with us in order to:

Track your orders and review past purchases;
Request a return or exchange directly from your account;
Add products you love to your Wish List;
Save your favourite shipping addresses so you can shop even quicker next time.

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Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

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I've forgotten my password, what should I do?

To re-set your password, follow the "Forgotten Password' instructions on the "Sign In" page. Please note, for security reasons we are unable to send your old password via email.

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What payment methods does Bacha Coffee accept and is it safe to use my credit card online?

We accept Visa, MasterCard and American Express You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Braintree.

If you would prefer to place an order by telephone, you can call our Coffee Masters at +65 6737 7788 between 9am and 6pm Singapore Standard Time (GMT+8), Monday through Friday, excluding public holidays.

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What destinations does Bacha Coffee ship to?

Bacha Coffee delivers to over 40 locations worldwide, as listed below:

Africa: Egypt and South Africa

Asia: Brunei, Hong Kong, Japan, Malaysia, Maldives, Singapore and South Korea

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates

North America: Canada, Cayman Islands and United States

Oceania: Australia and New Zealand

South America: Peru, Bolivia and Uruguay

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What are the differences between Single Origin, Fine Blended and Fine Flavoured Coffees?

Bacha Coffee offers a collection of more than two hundred 100% Arabica coffees. This collection is composed of Single Origin, Fine Blended and Fine Flavoured coffees.

Single Origin coffees are sourced from one single producer or region in one country. Their flavours often depict characteristics of the area where the beans are grown and Bacha Coffee currently source our beans from 35 producing countries, bringing you the most exotic tastes from around the world!

Our Fine Blended coffees are composed of two or more single origin coffees. To create the perfect cup, our roasters choose different beans that complement and enhance each other. By blending single origin coffee, we can create unique and signature coffees with specific characteristics, something that is not possible with a single origin coffee alone.

Our Fine Flavoured coffees use 100% Arabica beans flavoured with oils and extracts to create new savours such as Chocolate, Caramel and Vanilla, amongst many other tantalizing flavours.

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Do you ship to PO Boxes or Freight Forwarding addresses?

Please note that we are unable to deliver to Post Office boxes, apart from in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses.

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How long does delivery take, and how much will it cost?

For information on delivery and shipping charges to your destination, view our Delivery section.

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Is my package insured and do I need to sign for my order?

All your purchases are covered with basic insurance whilst in transit from Bacha Coffee to your shipping address. Orders of $500 or more are insured for the value of the shipment against theft and accidental damage.

Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

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How much duties and taxes will I have to pay?

Taxes and duties are calculated according to your shipping destination.

Most countries are shipped on a DDU (Delivery Duty Unpaid) basis meaning that once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

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Does Bacha Coffee ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

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Can I change or cancel my order after confirmation?

Once you have placed an order, you may only cancel a portion of the order or the entire order as long as the order has not been dispatched. You may not add additional items to your order and we cannot combine orders. You will be required to place an additional order for any additional items you wish to purchase.

Please contact CustomerCare@bachacoffee.com to request a change to or cancellation of your order. You will be informed of the eligibility of the request as soon as possible after we receive your request.

We cannot cancel an order which has already been shipped.

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Do you have any running promotions?

We do! Currently you can take advantage of the following promotions:

Receive a Bacha Reusable Tote Bag with every $100 spent. Limit of 5 Tote Bags per order applies. Bag will automatically be added to your order.
Receive 10% off with any purchase of 500g or 20% off with any purchase of 1kg of our loose coffee collection. Must be a single coffee packed in either 500g, 750g or 1kg. Packaging cannot be split. Discount will automatically apply at checkout.
Free shipping with DHL Express or Ninja Van with minimum purchase of $30.

All promotions are subject to change without notice.

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How do I find what I'm looking for?

Navigate our Coffee Beans and Coffee Accessories & Gifts sections to begin your coffee journey and to find what you are looking for. You can also shop by browsing our Coffee Stories or by using the Search or Coffee Finder function to narrow down your search.

Once you have found an item you wish to purchase, select the quantity (as well as the grind and packaging, for loose coffee beans), then click on the Add to Shopping Bag button underneath each item.

Review the items in your shopping bag by clicking the Shopping Bag link at the top of the page. You can use the Remove from Bag link to delete items from your shopping bag.

Click on Proceed to Purchase to complete your order.

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Do you offer gift wrap?

When placing your order, check the gift wrap check box on the Checkout page to get your items gift wrapped and include an optional gift message.

Your gift purchase will arrive in signature orange, gold and black gift wrap tied with a Bacha Coffee ribbon and will include a gift card if you have provided a message. Our gift messages are limited to one card per order only.

Gift wrap option is not available for loose beans packaging and other select products.

If you have placed your order you may email us at customerservice@bachacoffee.com to request gift wrapping, though please note we cannot guarantee that we will be able to do this in time.

During sales and promotional periods, all purchases will be shipped in basic packaging. Gift wrap will be limited to our Coffee Bag Gift Boxes only.

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What can I do in my account?

When you register with us, you will enjoy the following benefits:

Track your orders and review past purchases.
Request an exchange or return directly from your account.
Add pieces you love or missed out on to your Favourites list.
Save multiple shipping addresses so you can shop even quicker in future.

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How to make payment?

We accept Visa, MasterCard and American Express You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Braintree.

All credit/debit card holders are subject to validation checks and authorization by the card issuer.

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Will I receive an invoice with my order?

Your invoice will not be included in the delivery parcel as to not distract from the experience should you be sending a gift. Please take note that the invoice can be found in your Order Confirmation Email. If you have any issues downloading the attachment please contact CustomerService@BachaCoffee.com

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What destinations does Bacha Coffee ship to?

Africa: Egypt and South Africa

Asia: Brunei, Hong Kong, Japan, Malaysia, Maldives, Singapore and South Korea

Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia and United Arab Emirates

North America: Canada, Cayman Islands and United States

Oceania: Australia and New Zealand

South America: Peru, Bolivia and Uruguay

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Do you ship to PO Boxes or Freight Forwarding addresses?

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Is my package insured and do I need to sign for my order?

Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

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How much duties and taxes will I have to pay?

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Does Bacha Coffee ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

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What are the delivery times and costs?

The standard delivery time is between 2 to 15 business days depending on the shipment method and subject to conditions. Estimated delivery times are to be used only as a guide commencing from the date of dispatch. Bacha Coffee is not responsible for any delays caused by any customs clearance processes.

We limit shipping to only destinations in the country/region you selected when you enter this Website. For example, if you wish to ship to Singapore, select Singapore as your country from the top navigation. If you change your country/region selection while shopping, the contents of your shopping bag will not carry forward to the new selected country. You will need to re-select the items you wish to purchase for shipment to the new country selected. Please note that not all Products are available for shipment to all countries. As such, the selection of Products available for online shopping may differ depending on the country selection.

Standard shipping charges apply for all Singapore deliveries through Ninja Van and for all international deliveries through DHL Express. We may also offer additional shipping options from time to time and charges will be displayed during the checkout process.

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How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

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DHL On Demand Delivery

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customize your delivery:

Schedule Your Delivery

If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order.

Signature Release

If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Bacha Coffee and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Leave With Neighbour

Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, Bacha Coffee and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

Collection from a DHL Service Point

If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

A photographic ID (e.g. passport or driving license)
Your email/SMS notification from DHL

Vacation Hold

Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you. Where available, you’ll also be able to select a timed window to receive your delivery.

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How do I return or exchange an item?

Bacha Coffee will only accept returns or exchanges of unopened packed coffee and coffee accessories in their original condition and packaging, within 30 days after receipt of the order.

Returns that are used, damaged, soiled or where the packaging has been torn will not be accepted and may be returned to the Customer, at the Customer’s expense (this may include shipping costs and additional duties and taxes).

All international returns to Bacha Coffee HQ will be chargeable at a flat rate of S$15. We request that you contact us at CustomerService@BachaCoffee.com prior to all return requests and the team will arrange for your items to be returned to us via DHL Express to ensure that they are protected and insured during transit.

Please note that we will not be liable for goods which are not returned using our DHL Express service.

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Will I be refunded the full value of my order?

For orders shipped to Singapore, Bacha Coffee will refund the original purchase price (including GST) of the item. For orders shipped to countries other than Singapore, Bacha Coffee will refund the original purchase price of the item less any applicable duties, taxes or shipping charges. Reimbursement will be made within a maximum of 30 days upon receipt of the returned merchandise. The return postage will be at your charge.

For more information on refund, return or repair, please contact Customer Service at CustomerService@BachaCoffee.com or call us from Monday through Friday, 9am to 6pm GMT+8 excluding Singapore Public Holidays: Singapore: +65 6737 7788.

Bacha Coffee reserves the right to interpret and amend these terms and conditions without prior notice.

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Where can I find a Bacha Coffee Room or Boutique?

Visit Our Locations page to view our Coffee Rooms & Boutiques around the world, in addition to our opening hours and menus. Make sure to check our opening hours regularly as we update these listings from time to time.

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How do I make a reservation ?

Please call our Coffee Rooms to enquire on reservations. Visit our Locations page for more details.

Kindly note that reservations made through any other platform are not authorised or guaranteed.

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Do you have a delivery menu?

We only offer dine-in for our prepared coffees and hot items, however we do offer takeaway for our gourmet items such as our sweet and savoury croissants and pastries.

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Do your Coffee Rooms have Halal certification?

Although our coffee rooms are not Halal-certified, our menus do not contain any pork or lard.

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Do you serve only coffee?

No, we also offer fresh juices, hot chocolate, mocktails, cocktails and wine. Depending on the location, we also offer a full all day dining menu.

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Can I choose how I want my coffee beans to be ground?

We sell our beans whole but also offer 7 types of grind depending on how you prepare coffee at home: Turkish, Espresso, Metal Filter, Paper Filter, Cotton Filter, French Press and Percolator. Simply indicate your preference when ordering your favourite loose coffee beans before check out.

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Are there certain varieties of coffee which are recommended for certain manners of preparing coffee?

All of our coffees can be prepared using your preferred manner or machine. What is essential is that the coffee be ground to the right grind to ensure that it produces a cup which best represents the flavours and characteristics of that particular variety of coffee.

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How do I make a cup of Bacha Coffee?

At our Bacha Coffee Rooms, coffee is prepared in a unique, traditional method using a cotton filter. This method allows the coffee oils to seep through the filter into the cup to extract the full, rich flavour of the coffee.

To recreate this experience at home, place 12 grams / cup of coffee (ground to the "Cotton Filter" grind) in a cotton filter which has been rinsed with hot water. Slowly pour water heated to 95°C (simmering) over the coffee. Repeat twice at intervals over the course of 2-3 minutes. Remove filter and enjoy your coffee black or with a dash of cream or steamed milk.

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Do you sell decaffeinated coffees?

Yes we do!

We offer over 15 different 100% Arabica decaffeinated coffees which are processed using a natural CO₂ extraction method. Explore our collection here.

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What is your decaffeination process?

Bacha Coffee is proud to use the finest natural CO₂ extraction method to produce our collection of 100% Arabica decaffeinated coffees.

The green coffee beans are steamed then added to a high-pressure vessel where a mixture of water and carbon dioxide are circulated. The caffeine dissolves into the carbon dioxide while the compounds contributing to the flavour of the brewed coffee are insoluble and remain intact in the bean.

This process, which does not involve the use of any chemical additives, is considered to be the most effective at keeping the unique characteristics of each coffee intact.

Read more about decaffeination processes in our Coffee Stories.

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How should I store my coffee beans ?

Store your coffee beans in the original resealable sachet in a cool, dry area, avoid direct light and heat. An airtight canister will help to preserve the flavours and aromas. View our canister collection in our Packed Coffees and Accessories.

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What is the difference between Single Origin, Fine Blended and Fine Flavoured Coffees?

Bacha Coffee offers a collection of more than two hundred 100% Arabica coffees. This collection is composed of Single Origin, Fine Blended and Fine Flavoured coffees.

Single Origin coffees are sourced from one single producer in one specific region and country. These coffees have specific flavour characteristics unique to of the area where the beans are grown. Bacha Coffee currently sources beans from 35 producing countries, bringing you the most exotic and exceptional taste profiles from around the world!

Our Fine Flavoured coffees use 100% Arabica beans flavoured with oils and extracts to create new savours such as Chocolate, Caramel and Vanilla, amongst many other tantalizing flavours.

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Where are your accessories made?

Bacha Coffee conceives, designs and sources exceptional accessories and coffee sets from around the world from master craftsmen as well as from celebrated manufacturers. Each piece has been conceived to bring out the best in your coffee experience.

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How to care for sterling silver accessories?

After every use, wash immediately in warm soapy water with a sponge. Use a mild, phosphate-free detergent, avoid any detergent containing lemon or vinegar. Rinse in hot water and dry thoroughly with a soft cloth. Do not air dry. Store in dry conditions. Do not wear rubber gloves during wash or polishing silver as gloves emit sulphur. Polish on a regular basis to maintain a shiny appearance.

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How to care for bone china accessories?

Hand wash with a soft sponge. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Do not put in a dishwasher or microwave.

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How to care for candles?

When lighting the candle for the first time, burn until liquid wax covers the entire surface. Always trim wick to 5mm before lighting it and burn in a draught-free area. Store in a cool, dark and dry place after use.

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How to care for ceramic accessories?

Clean with hot water and a soft brush or in the dishwasher. Do not use any abrasives and/or polish.

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How to care for stainless steel accessories?

Clean with a soft cloth. Do not put in a dishwasher or microwave.

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How to care for wood accessories?

Hand wash only. Not suitable for use in a microwave.

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How to care for gold PVD coated metal accessories?

Polish with a soft cloth. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Dishwasher safe.

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How to care for porcelain accessories?

Rinse by hand immediately after use with a soft sponge. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Do not put in a dishwasher or microwave.

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How to care for precious metal accessories?

Use a soft cloth for cleaning. Wash using water and neutral soap only. Do not use harsh chemicals. Do not put in a dishwasher or microwave.

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How to care for tin accessories?

Clean surface with warm soapy water, dry immediately and thoroughly. Do not use any scaling agents or other chemicals, abrasives and/or cleaners to wash. Take care not to moisten the inside of the canister as it has been coated with high-quality silver-washed water to maintain a long-lasting lustre. To maintain a long-lasting lustre, take care not to keep moist.

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